Customer Case Studies

Agip is a commercial brand of the Italian group Eni S.p.A., one of the world's leading oil companies.

In Switzerland, Agip has a presence of over 240 modern service stations and shops. Agip offers lubricants and fuels as well as individual service modules and high quality specialty products.

Agip (Suisse) SA qualified different CRM Solutions and chose BPA CRM because of its flexibility, integration capabilities to existing external systems and its lower cost. BPA CRM was very quickly customized to our needs including the integration with external systems.

BPA CRM allowed us to quickly deploy a customized CRM solution used by our employees in the daily business. We were able to have a CRM application up and running in a few days. With BPA CRM we maximized our SharePoint investment beyond our expectations.

With more than 60 years experience, Era Helicopters LLC (Era) is an established leader and the longest serving helicopter provider in the industry. Headquartered in Lake Charles, Louisiana, transporting personnel to the shallow and deepwater oil and gas fields in the Gulf of Mexico and Alaska is Era’s primary business.

We looked at different programs, but decided to use BPA CRM because of the flexibility the system gives us in creating different views and lists, as well as user-friendly solutions to import and export data. We especially like the automated email alerts that keep everybody in the loop.

It only took 4 weeks to customize the system, after a couple of hours of training our sales team was good to go and started using the system immediately.

Falfurrias Capital Partners is a Charlotte-based private equity investment firm that acquires or invests in middle-market businesses. The firm was founded in 2006 by Hugh McColl, Jr., the former Chairman and CEO of Bank of America, and Marc Oken, the former CFO of Bank of America.

After 2.5 hours of training via gotomeeting.com, we were able extend the system to meet our specific needs. We did not have to purchase additional hardware or hire an Administrator for the system.

When we showed the solution to one of our portfolio companies, they immediately ‘got it’ and saw how BPA CRM could improve communications between employees, franchisees, and retail stores.

Synesis provides a complete spectrum of planning, analysis, and design-to-implementation services for new facilities, product lines, manufacturing processes, distribution systems, and the full range of enterprise-wide information systems and software.

Synesis evaluated several different CRM Solutions and chose BPA CRM because of its flexibility and its SharePoint infrastructure. This allowed us to quickly configure a solution to meet our needs without custom programming.

We have used several CRM solutions in the past.  BPA CRM is the most flexible, easy to use CRM solution we have seen. It was also very easy to import our existing data. We were able to move several years of information from Microsoft Dynamics CRM in less than a week.