Email Management

Customer Service

Social Networking

SharePoint Customer Service

Screenshots

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Documents & Videos

BPA CRM Brochure PDF File

Customer Service Automation Video Icon

BPA CRM provides customer service people a unique system for logging all interactions with customers and track client issues.

Customer issues will be logged automatically in the system from an incoming email, your web site or BPA Self-Service.

The system allows considerably reduce the support process lifecycle and increase customer satisfaction & retention.

When we showed the solution to one of our portfolio companies, they immediately ‘got it’ and saw how BPA CRM could improve communications between employees, franchisees, and retail stores.

Features
Benefits

Features

Log all interactions with customers
Track customer cases from incoming emails or your web site
Better communicate with customers through BPA Self-Service
Automate the case tracking process with BPA Workflow
Discuss with colleagues about specific cases with BPA Social Networking
Measure the case process efficiency with graphical charts, dashboards & scorecards
Build powerful multi-list reports with our browser-based report builder

Benefits

Reduce the case process lifecycle
Answer cases more rapidly
Drastically enhance customer/stakeholder satisfaction & retention with BPA Self-Service
Reduce administration work
Increase productivity

Customers

Features

xRM Platform

Deployment

Customers
- Case Studies

Partners

Company
- BPA Web Site