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BPA CRM is natively integrated to Microsoft technologies like Office,
Exchange, SQL Server or Live Communication Server. The strong Office integration
drives user adoption with BPA CRM. Using MOSS BPA CRM becomes even more powerful
offering advanced Excel Services or dynamic Forms.
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Increase work efficiency in having your Outlook emails moved
to BPA CRM in one click. Instantly create a case from an email
reducing your support process lifecycle and increasing customer
satisfaction. Synchronizing any CRM data within Outlook or a
mobile device your nomad users will be able to work offline.
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This powerful add-on will copy information submitted in a web
form on your Internet site to BPA CRM. For instance you could
have your web contact form directly linked with the CRM contact
list. Each new web contact would be automatically added in your
CRM. An automatic email would be sent to the web visitor to tell
him about your solutions. On your side the concerned people will
get an automatic alert. You could also have a web customer
request form directly linked with your CRM cases.
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With BPA CRM you’ll get all your relevant customer data in
one single central location improving your work efficiency.
Connectors will take care of synchronizing external data like
ERP data in BPA CRM avoiding duplicates. BPA CRM can connect to
your telephony system providing features like click to call or
automatically launching the contact details for incoming calls.
BPA can even connect to your web site getting lead information
directly in BPA CRM and automating response rules.
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