BPA SELF-SERVICE is a SharePoint self-service solution enabling you to offer a
more efficient service/support to any of your customers, members, partners,
candidates or stakeholders, better communicate with them and therefore
drastically enhance customer/stakeholder satisfaction and retention.
BPA SELF-SERVICE will synchronize data with your internal CRM solution.
The system is available as a hosted platform for a flat monthly fee & for an
unlimited number of users.
Using a self-service portal to support our clients/partners makes our
team much more efficient. We receive requests on one single channel.
Support emails and calls have been drastically reduced. We can now close
client requests faster.
Features
- Manage user registration and validation processes
- Manage shared documents & information
- Manage your customized request form (or other forms)
- Display related requests only to the connected user
(permissions)
- Manage requests with related replies until resolution
- Synchronize requests & replies with your internal xRM
solution
- Manage 2 levels of usage (i.e. partners and
end-customers)
Benefits
- Drastically enhance customer/stakeholder satisfaction &
retention
- Get a secure, efficient and 24x7 communication channel
with your contacts
- Better know about your customers & partners and take the
right decisions/strategies
- Invite an unlimited number of users for a flat monthly
fee
- Reduce the number of support calls
- Improve support productivity & efficiency
- Increase revenues thru satisfied customers & partners
Give a positive & professional image of your company